Upsell Representative - TVC Pro-Driver

Req ID: 471584  

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Basic Purpose: As a TVC Upsell Representative, you will play a key role in driving fuel card engagement and usage among new and existing members. This position is focused on proactive outreach to maximize adoption, activation, and sustained usage of the TVC Fuel Card through strategic follow-up and member education 

Job Functions:

• Prospect Outreach:
  Call current prospects to introduce and offer the TVC Fuel Card, clearly communicating its benefits and value.
• Lead Engagement:
  Follow up with leads generated from truck stops and online sources to present and promote the TVC Fuel Card.
• Member Activation:
  Contact new TVC Fuel Card members to encourage and assist with their first-time use of the card.
• Usage Retention:
  Conduct regular outreach to existing cardholders to support and maintain consistent fuel card usage for at least 120 days.

Experience and Qualifications:

• Strong communication and persuasive sales skills
• Ability to build rapport and trust with a diverse customer base
• Goal-oriented mindset with attention to follow-through
• Experience in outbound calling or sales preferred
• Familiarity with CRM systems and call tracking tools is a plus
• Bilingual (Spanish/English) a plus

Success metrics

• Conversion rates from prospect to active user
• First-time usage rate among new cardholders
• Fuel card retention and usage consistency over 120 days
• Quality of customer interactions and adherence to call scripts

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply. 

Job Category: Corporate